Privacy Policy

Effective on September 3, 2013

This privacy policy describes how FrontPoint Security collects and uses the personal information you provide on our website: http://www.frontpointsecurity.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

FrontPoint Security Solutions ("FrontPoint Security") has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through this Web site, http://www.frontpointsecurity.com.

TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or concerns regarding this statement, you should first contact FrontPoint Security by sending an email to privacy[at]frontpointsecurity.com, or by calling 877-602-5276. If you are not satisfied with our response you can contact TRUSTe here.

  • Collection and use
  • Information sharing
  • Tracking technologies
  • Security: additional information
  • Contact information

Collection and Use of Personal Information

We may collect the following personal information from you

  • Contact information such as name, email address, mailing address, phone number
  • Billing information such as credit card number, and billing address
  • Unique identifiers such as user name, account number, password
  • As is true of most websites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We may use this information to

  • Fulfill your order
  • Send you an order confirmation
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can go to http://go.frontpointsecurity.com/forms/SubscriptionManagement.

Information Obtained from Third Parties

We may obtain credit information about you from an outside credit reporting agency to help us with customer authentication and credit-related decisions, such as eligibility for discounts or contract length. When possible, we use a soft inquiry to determine qualification, but may also inquire using a 'hard pull' to determine eligibility.

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

  • We may also disclose your personal information as required by law such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • If FrontPoint Security is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.

Customer Testimonials/Comments/Reviews

We occasionally post customer testimonials/comments/reviews on our website which may contain personal information. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonials/comments/reviews, you can contact us at privacy[at]frontpointsecurity.com.

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy[at]frontpointsecurity.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Cookies and Other Tracking Technologies

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

Web Beacons and Tracking

Our web pages contain electronic images known as web beacons (sometimes called single-pixel gifs) that are set by third parties and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

This site may periodically use an analytics service such as ClickTale. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. ClickTale does not collect personal information that you do not voluntarily enter in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. For more information see Privacy Policy for Information Collected by the ClickTale Web Analytics Service. We are using the information collected by ClickTale service to improve the website experience. You can choose to disable the Service at http://www.clicktale.net/disable.html.

Behavioral Targeting / Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish not to have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Links to Other Websites

Some website pages may have the look and feel of being on http://www.frontpointsecurity.com, however the information collected on these pages may not be covered under our privacy policy. All information collected on https://www.myfrontpoint.com are owned and controlled by Alarm.com’s privacy policy.

Our Site also may include links to other websites whose privacy practices may differ from those of FrontPoint Security. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit. If you use the email a friend feature, this collects additional information about 3rd parties such as name and email address. This information is used by AdThis to send emails and their privacy policy governs the collection and use of the information collected on their site.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Security

When we collect personal information directly from you, we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at privacy[at]frontpointsecurity.com.

Additional Policy Information

Correcting and Updating Your Personal Information

To review, delete and update your personal information to ensure it is accurate, contact us at 877-602-5276 or email to privacy[at]frontpointsecurity.com. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your information to provide you services contact us at privacy[at]frontpointsecurity.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Notification of Privacy Policy Changes

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

You can contact us by writing or email us at the address below:

FrontPoint Security 1568 Spring Hill Road, Suite 100 McLean, VA 22102 Email: privacy[at]frontpointsecurity.com